When can I start using Check Deposit?
You can start using Check Deposit two business days after registering your check scanning device.
Why can't I can't access the check scanning portal?
If you see the error Sorry, something went wrong, you don't currently have appropriate permissions to use Check Deposit. Please submit a request including name, email address, and administrator role for each person needing access to Check Deposit.
Why am I not getting the green light on my scanner?
You will not be able to see a green light on the scanner until you have clicked Create New Deposit from within ProfitStars. You may also want to check that you are using one of the supported browser versions and update your browser if necessary. If you continue to have problems, you will want to ensure that your driver was successfully installed, and that your scanner's serial number was entered into ProfitStars.
Why have some of my checks been rejected?
Navigate to the ProfitStars dashboard, then click Declined to view the declined checks. If you scroll right, you will see the reasons why your checks were rejected.
If the reason was Velocity Limit, you will want to reach out to Pushpay Processing support by submitting a request.
What do I do if there is a difference between my manual count and the amount read by the scanner?
If there is a difference between the total dollar amount from what you counted and what was read by the scanner, you will be unable to edit this amount. The difference will be reviewed by the ProfitStars balancing team within one business day and corrected.
Do I need to endorse my checks before scanning?
No. The system will virtually endorse your checks 'For Deposit Only'
Why is my batch still processing?
It can take anywhere from a few minutes to a few hours to process a batch. If it has been longer than a few hours, please submit a request.
The donor doesn't exist when I try to allocate the check. What do I do?
You should be able to create a new donor during the Check Deposit allocation process. Verify the batch status is Ready to Allocate. Once you click into the check, click the dropdown and select +Add as a new giver from the list of options.
How long does it take for the funds to be deposited into the church's bank account?
As long as the batch is closed by 5 PM PST, the funds should be deposited into your bank account within two business days.
Can I split checks between more than one fund?
Yes, you can. Click here to find out more.
How do I edit a split check?
Once a Fund has been set for a transaction, you can change the Fund through the Reallocating Transactions tool. Editing the amount for split checks is not supported at this time.
What do I do with my checks after they have been scanned?
Retain checks in a secure location for 30 days, then shred with cross-cut shredder. Do not take them to the bank.
How will I receive the bill?
Your Check deposit fees can be found on your Pushpay monthly software fees invoice. Read more about it here.
How do I increase my velocity limit?
Reach out to Pushpay processing support by submitting a request so they can increase this limit.